Health Home

Health Home2023-09-12T10:06:08-04:00

Health Home

Contact us at (716) 247-5282

What is CINQCARE Health Home

At CINQCARE Health Home, we know that being healthy involves more than just medical care. That’s why our Care Managers, who we call Personal Health Navigators, work with you to figure out everything that affects your health — from housing and nutrition to transportation and medication management. Then, we will make a plan just for you to stay well. We will also teach you important skills to help you stay healthy. If frequent emergency room visits or hospital stays have become a pattern, we’ll work with you to break that cycle too. We want to take care of all the things that help you stay healthy.

CINQCARE Health Home is a service

CINQCARE Health Home is a designated New York State patient centered Heath Home, with a primary care focus. It isn’t a house, nor any type of building. CINQCARE Health Home is a service – we provide guidance and assistance for Medicaid members.

As a member of CINQCARE Health Home, you will be paired with a Care Manager (Patient Health Navigator), an individual who will help you navigate the healthcare system and access the necessary resources to keep you healthy.

Program Goals
CINQCARE Health Home goals are to:

  • Lower Medicaid costs
  • Reduce preventable hospitalizations and emergency room visits
  • Improve patient outcomes.

CINQCARE Health Home Services

A Health Home is a group of health and community agencies that have agreed to work together to help people with many health issues get what they need to keep them healthier and safer in the community. Each person who joins gets a Personal Health Navigator, who will work closely with you to get the services you need in the community. This service is being paid for through New York State Medicaid.


  • Comprehensive Care Management – we build a care plan that revolves around your medical needs as well as the emotional and social aspects of your life
  • Care Coordination – we bring together a network of care providers, specialists and community resources to ensure you receive coordinated care
  • Health Promotion – we empower you to improve your overall health and well being
  • Comprehensive Transitional
  • Care/follow-up – we help ensure a seamless journey as you move between different healthcare settings
  • Patient & Family Support
  • Referral to the Community & Social Support Services

Our mission

At CINQCARE Health Home, our mission is to transform health care by removing barriers 
created by social determinants of health in underserved communities.


To join CINQCARE Health Home free services, you must be enrolled in Medicaid and have:

  • Two or more chronic conditions (for example: Asthma, Diabetes, High Blood Pressure, High Cholesterol, Arthritis)

  • A behavioral/mental health condition

  • HIV/Aids

  • Sickle Cell


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Member basics

Am I required to join a Health Home?2023-08-29T18:14:09-04:00

No. But we strongly encourage you to participate. The Health Home program will help you with all of your health-related and social services needs, not merely treat a specific chronic condition.

How was I selected for this?2023-08-29T18:15:44-04:00

You were selected for this new program based on your health needs and the providers that you use.

Is there a charge for participating in a Health Home?2023-08-29T18:18:07-04:00

No, the Health Home care management services are free.

Do I need to fill out an application?2023-08-29T18:18:50-04:00

No. You will only be required to fill out and sign a Consent Form with your Health Home which will allow all of your doctors and other healthcare providers to share information on your health in order to plan and work together.

Will I be seeing a new doctor?2023-08-29T18:20:00-04:00

In most cases you will be seeing all the healthcare providers that you do now.

Can I change my Health Home?2023-08-29T18:20:37-04:00

Yes. You will need to contact your health plan or the assigned Health Home you are in and let them know that you want to change.

I don’t want to be in a Health Home. How can I get out of this program?2023-08-29T18:21:12-04:00

The program is voluntary so you can decide not to be in a Health Home. To do so, you must contact your assigned Health Home within 30 days of receiving your letter. You should call them at the number provided on the letter.

If I am not in a Health Home, how will my care be affected?2023-08-29T18:24:03-04:00

You will continue to receive the services as you have in the past unless you already are in a case management program; in this situation you should contact your case manager.

If I join a Health Home, what do I do if I have an emergency?2023-08-29T18:24:42-04:00

Contact your care manager. Health Homes are required to have crisis coverage 24 hours a day and 7 days a week.

A culture of care

We take pride in knowing that our providers, who include doctors, nurses, Care Managers and Personal Health Navigators, and employees are committed to a culture of care – from delivering care in the home to providing other support to remove barriers to health and well-being.

We are building our culture of care by understanding our Family Members, their needs, and their care plans.

Contact Info

12345 North Main Street

Phone: 1.888.678.9876


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