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CINQCARE is improving the way we work with caregivers, caretakers, and families. We want to engage our Family Members’ families so we can partner as we take care of loved ones. We know families need help; we want to provide the tools to help improve the health and well-being of CINQCARE Family Members.

FAQs Archive - Page 3 of 4

Q: Additional Hospital Support

CINQCARE will help when you go into the hospital. We will support ensuring you have the care you need when you are ready for release. We will see Family Members within 48 hours of discharge – by tele-health, in the office, or where practical, in the home. We will work with your Personal Health Navigators to ensure you are stable and get the equipment you need for recovery.

Q: Why is Home Health important for me?

You may be invited to join a Health Home if you have many health issues (including mental health), are having problems getting the care you need and are receiving Medicaid (either fee for service or in a health plan). If you are receiving special help (TCM, COBRA, MATS, CIDP), your care may already be changing to a Health Home. The Health Home care manager will work with you to understand what you need to stay healthy. You may need housing. You may need help getting enough food. You may need transportation. You may have problems getting your medications or taking them. You may use the emergency room a lot or end up in the hospital often. Once the care manager knows what you need, he/she will work with you and the Health Home team to help you get those services and to teach you how to stay healthy.

Q: What is a Health Home?

A Health Home is a group of health and community agencies that have agreed to work together to help people with many health issues get what they need to keep them healthier and safer in the community. Each person who joins gets a “care manager.” A care manager will work closely with him/her to get the services he/she needs in his/her community. This service is being paid for through New York State Medicaid.

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